This discussion topic has been answered Discussion topic: Daily drop out
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Message posted on ‎14 Oct 2024 08:20 PM
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Hi all
I seem to suffer a daily drop out which is affecting my work as I work from home lecturing. Today's stats are below. Any ideas?
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Message posted on ‎16 Oct 2024 02:26 PM
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Sounds like a faulty router then. I would call Sky and tell them, they should send you a new one. Alternatively I can escalate your post to chat with a Sky rep on here if you prefer.
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎15 Oct 2024 04:46 PM
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Re: Daily drop out
From the time of posting your stats your hub had been up for 6hrs without drops. When was the last time you'd noticed a drop?
Myself & Others offer our time to help others, please be respectful.
Message posted on ‎15 Oct 2024 04:55 PM
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Re: Daily drop out
That was the last drop. It tends to drop once a day. It used to be a rare event but it has been occurring daily lately. Having said that, I haven't had one yet today.
Message posted on ‎15 Oct 2024 05:24 PM
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Re: Daily drop out
Does the router reboot on its own or do you do it?
Myself & Others offer our time to help others, please be respectful.
Message posted on ‎15 Oct 2024 05:40 PM
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Re: Daily drop out
It resets on its own.
Message posted on ‎16 Oct 2024 02:26 PM
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Sounds like a faulty router then. I would call Sky and tell them, they should send you a new one. Alternatively I can escalate your post to chat with a Sky rep on here if you prefer.
Myself & Others offer our time to help others, please be respectful.
Message posted on ‎16 Oct 2024 02:43 PM
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Re: Daily drop out
Many thanks for your help. I will contact Sky and see if I can get a new router.
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