Internet dropped

[Adrianlunnon]

Router lost connection this is happening alot now anyone else having these issues? 

[QueerRainbow]

Yes. Ive had more issues and drop outs recently than ever before. I am actually starting to get really irritated by it now. And the info and communication from Sky when things do go wrong is awful.

[Daniel0210]

@Adrianlunnon @QueerRainbow 
When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[QueerRainbow]

So basically I need a new Internet provider 🤣 I work online, on nights. Advance warning I could work with, random drop outs, I cannot. Thanks for the info.

[Daniel0210]

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@QueerRainbow wrote:

I work online, on nights.

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@QueerRainbow 

It's worth adding that Sky broadband discussed here is a domestic service and whilst Sky are apparently fine with its customers working from home using it for this purpose they won't receive additional or quicker support. You may wish to consider a business subscription but costing considerably more.