@DouglasGunner you need support from Openreach but not necessarily an engineers visit so call Sky if tgevoonline servicecchecker is not offering to book an engineer..
My own line has had several similar issues in recent weeks where the PON light pulsed green, the LOS light remained unlit and my Sky hub indicated it was trying to connect but could not. The issue was with the equipment generating the opticsl signal at the exchange where it was not sending the correct id for my ONT to lock onto. According to the engineer who came out they had reports from at least one of my neighbours who had an identical issue.
The fibre network is passive (the P in PON!) so the issue was either with my ONT or the OLT at the exchange they could rule out the ONT as multiplecreports on the same distribution point. This went on for a couple of weeks with the connection coming back on its own and dropping again a few hours later. Openreach have told Sky they have resolved the fault a week ago. So far 🤞it has stayed up. Sky customer servicescare around over the holiday but Openreach wont attend until after the holiday unfortunately.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
