Internet drop out and problems with devices such as PS5

[tomjoad79]

For the past two days the internet has been flaky and my ps5 does not connect to the network. Having all sorts of issues

[Brill+Gill]

Hi @tomjoad79, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Stuart190]

Hi, I'm having the same issues. Did you manage to resolve yours? Customer service mentioned BT Openreach were investigating on Friday but no improvement.

[LJB-C]

Hi there @Stuart190, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[tomjoad79]

sorry three days and still issues. Tried so many different methods to solve it but nothing works. 

[ClydeG]

Hi, have you managed to get anywhere with your issue? I'm having the same problem with the PS5 and nothing streaming on sky tv/apps but apparently everything is working perfectly and I'm connected with internet

[RT4729]

Hi, Did anyone have any luck. I've had issues with internet dropping out for about a week now. In settings and status, the internet is going on/off constantly but broadband connection is ok ?? 
Thanks

[Me134 · Accepted solution]

For anyone around the Glasgow area affected by this, the external issue has been resolved since just past midnight last night.

[RT4729]

Yes, I'm 40miles west of Glasgow and now issue seems to be resolved 🥳. Thanks for letting me know. ☺️

[tomjoad79]

Mostly seems to be working but some games not connecting to network. No thanks to Sky who reported no issues in the Glasgow area and had everyone trying all sorts of workarounds.