The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later: https://www.sky.com/servicechecker
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Anyone's broadband not working?. It's showing all connected, all lights are fine, checks are clear. Driving me nuts nothing but bother since going to fibre
Posted by a Superuser, not a Sky employee. Find out more
As @caesarome has already stated start by using this link to check if there are any broadband issues locally that may identify a known fault which could be affecting multiple households ~ https://www.sky.com/servicechecker (this won’t necessarily identify a fault just affecting your address).
It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
