Internet down

[Saxsingerad]

According to your website everything is fine but our internet is down and we have reset the box and still no internet 

[cooky561]

I’ve had this same issue all weekend. Broadband with sky is garbage. I've changed to another provider 

[Zo6]

Im having the same problem tonight, working fine all day and now randomly went off. Orange voice light is on 

[cooky561]

If it doesn't work tomorrow I'll have to take an unpaid day off (home worker). This service really is not acceptable. I'll be advising people not use sky for broadband! Shame as the tv was great, but glass relies on the broadband too!

[Saxsingerad · Accepted solution]

Apparently BT open reach were changing a card. We were over 24 hours without. Sky engineer came out he was brilliant. Open reach do not bother to notify you when they are going to do work or how long it will take. Bad on them. Husband works from home this could have jeopardised alot. One simple email/letter/text would have made a big difference. Thanks Sky for sorting it out