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Discussion topic: Internet down

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Avatar for Matt240
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This message was authored by: Matt240

Message posted on ‎07 Jan 2025 10:46 AM

Internet down

Hi,

 

im having trouble with sky internet. 

the internet light is predominantly flashing amber and is unstable.

 

ive switched it off at the wall but this hasn't helped.

 

according to the sky tests that you run online there are no known issues in the area etc. 

 

what do you suggest to fix this please.

 

thanks 

 

 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎07 Jan 2025 11:17 AM

Re: Internet down

Posted by a Superuser, not a Sky employee. Find out more

@Matt240 after the recent badcweather loads of similar faults call Sky report it and they will report the issue to Openreach so it gets fixed but inevitably lead times arecquite extended.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Haylaya
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This message was authored by: Haylaya

Message posted on ‎07 Jan 2025 11:33 AM

Re: Internet down

Yes I just ran a test 

Sky are saying there are No issues 

Well I'm saying there are 

It is very very slow 

I am paying top price so expect sky to be honest about issues ?? 

 

Exeter Devon 

 

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