Internet down

[cmpwn]

Internet gone down - flashing orange light. Occurred last night fixed for couple hours this morning, down again now. Any ideas?

[cmpwn]

 

 

[cmpwn]

 

[Highlinder]

@cmpwn  Have you tried runnning the broadband test?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[cmpwn]

Hi an engineer is booked. It appears to be intermittent and when it comes back there is lower speed. Says no issue on the line, but connection to hub is issue.

[Highlinder]

@cmpwn  Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[cmpwn]

See above did earlier in thread , thanks 

[Highlinder]

@cmpwn  Is your internet still down as the router stats that you put up before showed this when the connection was down. Has your internet been up and working at all between this time and the time you posted the router stats before?

[cmpwn]

Came back up for couple hours at half speed and then again for another few hours yesterday. Down all day today until this evening - came back up at 3mbs when normally 70.

stats to follow...

[cmpwn]

 

[Highlinder]

@cmpwn  When is the engineer due to come out? I would leave it as it is until the engineer comes out and they can see what has been going on.

[cmpwn]

Should be tomorrow morning - let's hope it's an easy fix! Ta

[Highlinder]

@cmpwn  Come back and let us know what the outcome was and what the issue was that caused this for you.