Internet down

[RaeVal]

Have been having issues with the internet for days now. Only 2 green lights on the box. Internet one still out. 

[RaeVal]

Tried all the checks but nothing seems to work.

[Sel55]

Same here, two green two orange lights, none of the tips are helping 

[Highlinder]

@RaeVal  & @Sel55  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[RaeVal]

Ive run this countless times. Doesnt fix anything.

[RaeVal]

Says "outage in my area" . Ive had outage in my area since march 2nd? Wth

[Chrisee]

@RaeVal if there is an area wide outage there is nothing either you or Sky can do until the engineers fix whatever is broken which must be major if the area has been out for 10 days.  Your local social media may have more info.

It is worth talking to.Sky to find out what if anything they know. To make thst easy I am escalating your post to the Sky team who support the forum so expectvthem to be in tough offering a chat session through the forum where a chat button will appear,

[Highlinder]

@RaeValDo you have another means to report this to Sky, if it is not giving you the option to book an engineer. Sky might have updates on what is going on with the outage in your area, which will be in the hands of Openreach to fix.

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂 

[Tom-W19]

Hi RaeVal

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.