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Message posted on ‎18 Mar 2026 05:35 PM

Internet down

My Internet connection is not working. I have checked cables and switched appliances off for 15 minutes.

Please help.

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Message posted on ‎18 Mar 2026 05:40 PM

Re: Internet down

@Ev26 Has this just happened to you!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

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Avatar for JimM1
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This message was authored by: JimM1 Answer

Message posted on ‎18 Mar 2026 05:40 PM

Re: Internet down

@Ev26 Has this just happened to you!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

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