Discussion topic: Internet down for 10mins now
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Message posted on 08 Aug 2025 01:53 PM
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Internet down for 10mins now
My internet has dropped while I am working from home in a call, sky app service checker says it's all ok so possibly something that needs to be looked at in detail. Please assist
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Message posted on 08 Aug 2025 01:58 PM
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Re: Internet down for 10mins now
@RobJeffreys No one here can look at anything "in detail" whatever that means.
First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 08 Aug 2025 02:08 PM - last edited: 08 Aug 2025 02:08 PM
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Re: Internet down for 10mins now
Unfortunately for a fault logged by a domestic customer with their ISP on a Friday, the Openreach target time to fix is by end of day on the following Tuesday.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 08 Aug 2025 02:31 PM
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Re: Internet down for 10mins now
Also remember that Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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