Internet down 2nd time today

[Richard21VM]

internet has gone down 2nd time today 

previously I have logged into the sky app, and a ran a test and it identified there was an issue and the network team would investigate, however even though the internet is down the service checker is saying it is ok, so I can't report the issue to the network team, what else can I try??

[caesarome · Accepted solution]

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Flekker64]

We are having the same problem here it's crazy it's just dropping at random times three times today