17 Nov 2022 08:23 PM
I have a reoccuring issue where my internet disconects and immdiately reconnects.
You can see it occur in the router's logs (I had to remove the timestamps before the forum let me post this):
syslog: [ 0.190000] brcmboard registered
syslog: [ 46.534000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 10 mbps full duplex
syslog: [ 46.590000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex
syslog: [ 48.629000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
syslog: [ 55.589000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
syslog: [ 55.645000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
syslog: [ 55.673000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
syslog: [ 57.622000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 10 mbps full duplex
syslog: [ 57.689000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex
syslog: [ 59.755000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
syslog: [ 65.016000] Line 0: xDSL link down
syslog: [ 67.024000] Line 0: xDSL link down
syslog: TR69: Connect to Production ACS
syslog: Voice Disconnected
syslog: [ 78.024000] Line 0: xDSL link down
syslog: [ 81.024000] Line 0: xDSL G.994 training
syslog: Voice Disconnected
syslog: [ 95.024000] Line 0: VDSL G.993 started
syslog: [ 107.025000] Line 0: VDSL G.993 channel analysis
syslog: [ 107.973000] Set preferred PHY: Non Gfast
syslog: [ 107.973000] Line 0: VDSL2 link up, Bearer 0, us=14824, ds=58010
syslog: [ 107.973000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
syslog: sky dhcpc client (v0.0.1) started
syslog: TR69: Connect to ACS Failed: Could not resolve host
syslog: ptm0.1 - WAN link UP.
syslog: Received valid DHCP lease from server. Connection UP.
syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21021AA025581/50704395A790/51.19.115.103/7.02.0203.R/::1]
syslog: Send out NTP request to ntp1.isp.sky.com
syslog: Time has been set from ntp1.isp.sky.com
syslog: Received NTP Sync Reply from ntp1.isp.sky.com
syslog: bind 0.0.0.0 - Address already in use
syslog: bind 0.0.0.0 - Address already in use
syslog: bind 0.0.0.0 - Address already in use
syslog: bind 0.0.0.0 - Address already in use
syslog: WAN IPV6 UP
syslog: Voice IP Connection Up: 2a02:c7c:64f4:c600::1/64
syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21021AA025581/50704395A790/51.19.115.103/7.02.0203.R/2a02:c7c:64f4:c600::1]
syslog: TR69: Connect to Production ACS
syslog: TR69: Connection to ACS Complete
syslog: TR69: Voice Profile configuration received
syslog: TR69: Voice Line configuration received
syslog: Voice Line Enabled
syslog: TR69: Voice Line SIP configuration received
syslog: TR69: Voice Profile SIP configuration received
syslog: TR69: Close ACS Connection
syslog: Voice Disconnected
syslog: Voice Connecting
syslog: Voice Connected
syslog: Voice HARDENING
syslog: Voice Disconnected
syslog: Voice Disconnected
syslog: Voice Connecting
syslog: Voice Connected
syslog: Lease renewed 3600 ip 51.19.115.103
syslog: WAN IPV6 UP
syslog: WAN IPV6 UP
syslog: Lease renewed 3600 ip 51.19.115.103
syslog: WAN IPV6 UP
syslog: Lease renewed 3600 ip 51.19.115.103
syslog: WAN IPV6 UP
syslog: Lease renewed 3600 ip 51.19.115.103
syslog: Send out NTP request to ntp1.isp.sky.com
syslog: Received NTP Sync Reply from ntp1.isp.sky.com
syslog: System time is up to date
syslog: WAN IPV6 UP
syslog: Lease renewed 3600 ip 51.19.115.103
syslog: WAN IPV6 UP
syslog: Lease renewed 3600 ip 51.19.115.103
syslog: Lease renewed 3600 ip 51.19.115.103
syslog: WAN IPV6 UP
syslog: Lease renewed 3600 ip 51.19.115.103
syslog: WAN IPV6 UP
syslog: ptm0.1 - WAN link DOWN.
syslog: DHCP lease invalid(WANoE). Connection DOWN.
syslog: Clear IP addresses. IP connection DOWN.
syslog: Voice IP Connection Down
syslog: [14963.159000] Line 0: xDSL link down
syslog: [14966.091000] Line 0: xDSL G.994 training
syslog: TR69: Connect to Production ACS
syslog: Voice Disconnected
syslog: sky dhcpc client (v0.0.1) started
syslog: [14980.091000] Line 0: VDSL G.993 started
syslog: [14992.093000] Line 0: VDSL G.993 channel analysis
syslog: [14993.338000] Line 0: VDSL2 link up, Bearer 0, us=14843, ds=56748
syslog: [14993.338000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
syslog: sky dhcpc client (v0.0.1) started
syslog: TR69: Connect to ACS Failed: Could not resolve host
I've also attached a screenshot of the statistics page incase it is relevent. Has anyone seen this issue before?
17 Nov 2022 08:37 PM
Posted by a Superuser, not a Sky employee. Find out more@AliceYesterday Have you ran the broadband test when this is happening to see if it picks up any faults?
17 Nov 2022 08:48 PM
Which tests do you mean? The one on the sky helppage? I could try and set up access to that page that doesn't require the internet to be working.
17 Nov 2022 09:35 PM
Posted by a Superuser, not a Sky employee. Find out more@AliceYesterdayHere it is for the next time it happens.
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
18 Nov 2022 04:27 AM
My WiFi has been doing this for over a month I've been with sky nearly a year and it was absolutely fine up until a month ago. I changed my sky bundle ever since then my download speeds are around 30-40mbps (should be getting 500-900mbps) my WiFi drops in and out constantly and disconnects me from every device I'm now on my 3rd router. sky still says theres nothing wrong with it anx to move my router around but I live in a 1 bed flat and it was fine for 10 months before I changed my bundle. My sky q box now says no satellite won't show anything so now i can't use anything. Paying 70 quid a month just to go round in circles on the phone to them it's a joke
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