Internet disconnects intermittently

[AliceYesterday]

I have a reoccuring issue where my internet disconects and immdiately reconnects.

You can see it occur in the router's logs (I had to remove the timestamps before the forum let me post this):

syslog: [ 0.190000] brcmboard registered

syslog: [ 46.534000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 10 mbps full duplex

syslog: [ 46.590000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex

syslog: [ 48.629000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex

syslog: [ 55.589000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.

syslog: [ 55.645000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.

syslog: [ 55.673000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.

syslog: [ 57.622000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 10 mbps full duplex

syslog: [ 57.689000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex

syslog: [ 59.755000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex

syslog: [ 65.016000] Line 0: xDSL link down

syslog: [ 67.024000] Line 0: xDSL link down

syslog: TR69: Connect to Production ACS

syslog: Voice Disconnected

syslog: [ 78.024000] Line 0: xDSL link down

syslog: [ 81.024000] Line 0: xDSL G.994 training

syslog: Voice Disconnected

syslog: [ 95.024000] Line 0: VDSL G.993 started

syslog: [ 107.025000] Line 0: VDSL G.993 channel analysis

syslog: [ 107.973000] Set preferred PHY: Non Gfast

syslog: [ 107.973000] Line 0: VDSL2 link up, Bearer 0, us=14824, ds=58010

syslog: [ 107.973000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

syslog: sky dhcpc client (v0.0.1) started

syslog: TR69: Connect to ACS Failed: Could not resolve host

syslog: ptm0.1 - WAN link UP.

syslog: Received valid DHCP lease from server. Connection UP.

syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21021AA025581/50704395A790/51.19.115.103/7.02.0203.R/::1]

syslog: Send out NTP request to ntp1.isp.sky.com

syslog: Time has been set from ntp1.isp.sky.com

syslog: Received NTP Sync Reply from ntp1.isp.sky.com

syslog: bind 0.0.0.0 - Address already in use

syslog: bind 0.0.0.0 - Address already in use

syslog: bind 0.0.0.0 - Address already in use

syslog: bind 0.0.0.0 - Address already in use

syslog: WAN IPV6 UP

syslog: Voice IP Connection Up: 2a02:c7c:64f4:c600::1/64

syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21021AA025581/50704395A790/51.19.115.103/7.02.0203.R/2a02:c7c:64f4:c600::1]

syslog: TR69: Connect to Production ACS

syslog: TR69: Connection to ACS Complete

syslog: TR69: Voice Profile configuration received

syslog: TR69: Voice Line configuration received

syslog: Voice Line Enabled

syslog: TR69: Voice Line SIP configuration received

syslog: TR69: Voice Profile SIP configuration received

syslog: TR69: Close ACS Connection

syslog: Voice Disconnected

syslog: Voice Connecting

syslog: Voice Connected

syslog: Voice HARDENING

syslog: Voice Disconnected

syslog: Voice Disconnected

syslog: Voice Connecting

syslog: Voice Connected

syslog: Lease renewed 3600 ip 51.19.115.103

syslog: WAN IPV6 UP

syslog: WAN IPV6 UP

syslog: Lease renewed 3600 ip 51.19.115.103

syslog: WAN IPV6 UP

syslog: Lease renewed 3600 ip 51.19.115.103

syslog: WAN IPV6 UP

syslog: Lease renewed 3600 ip 51.19.115.103

syslog: Send out NTP request to ntp1.isp.sky.com

syslog: Received NTP Sync Reply from ntp1.isp.sky.com

syslog: System time is up to date

syslog: WAN IPV6 UP

syslog: Lease renewed 3600 ip 51.19.115.103

syslog: WAN IPV6 UP

syslog: Lease renewed 3600 ip 51.19.115.103

syslog: Lease renewed 3600 ip 51.19.115.103

syslog: WAN IPV6 UP

syslog: Lease renewed 3600 ip 51.19.115.103

syslog: WAN IPV6 UP

syslog: ptm0.1 - WAN link DOWN.

syslog: DHCP lease invalid(WANoE). Connection DOWN.

syslog: Clear IP addresses. IP connection DOWN.

syslog: Voice IP Connection Down

syslog: [14963.159000] Line 0: xDSL link down

syslog: [14966.091000] Line 0: xDSL G.994 training

syslog: TR69: Connect to Production ACS

syslog: Voice Disconnected

syslog: sky dhcpc client (v0.0.1) started

syslog: [14980.091000] Line 0: VDSL G.993 started

syslog: [14992.093000] Line 0: VDSL G.993 channel analysis

syslog: [14993.338000] Line 0: VDSL2 link up, Bearer 0, us=14843, ds=56748

syslog: [14993.338000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

syslog: sky dhcpc client (v0.0.1) started

syslog: TR69: Connect to ACS Failed: Could not resolve host

I've also attached a screenshot of the statistics page incase it is relevent. Has anyone seen this issue before?

[Highlinder]

@AliceYesterday  Have you ran the broadband test when this is happening to see if it picks up any faults?

[AliceYesterday]

Which tests do you mean? The one on the sky helppage? I could try and set up access to that page that doesn't require the internet to be working.

[Highlinder]

@AliceYesterdayHere it is for the next time it happens.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Leighski]

My WiFi has been doing this for over a month I've been with sky nearly a year and it was absolutely fine up until a month ago.  I changed my sky bundle ever since then my download speeds are around 30-40mbps (should be getting 500-900mbps) my WiFi drops in and out constantly and disconnects me from every device I'm now on my 3rd router. sky still says theres nothing wrong with it anx to move my router around but I live in a 1 bed flat and it was fine for 10 months before I changed my bundle. My sky q box now says no satellite won't show anything so now i can't use anything. Paying 70 quid a month just to go round in circles on the phone to them it's a joke