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Discussion topic: Internet cutting out
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This message was authored by: Jul4
Message posted on 11 Jul 2025 05:15 PM
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Internet cutting out
Download speed is 20 on my phone & 29 on my laptop
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 11 Jul 2025 05:51 PM
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Re: Internet cutting out
@Jul4 download speeds will vary between devices connected by WiFi. If you run the service checker in the My Sky app it will,give you the speed your hub is connected st, if you click through on thst result you will see the history for tge lastvfewxweeks and the guaranteedcspeed for your line. If there is an issue with the line then thecapp,should offer further help.
If tge connection speed to the hub is as ut should the issue is likely to be poor wifibspedds in your home.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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