10 Jun 2022 11:47 AM
Hi,
I have been having some connection issues lately, been lasting for approx 2 weeks. Every 15 minutes, my connection drops on ALL devices connected and then takes a few minutes to come back up. I have done the usual reset, power on/off etc and used sky diagnostic but its still happening and is now starting to interfere with work and potentialy losing income. I have posted stats below, not really sure what else to do;
10 Jun 2022 11:49 AM
Posted by a Superuser, not a Sky employee. Find out more
Can you run tests from your my sky app and post the info in more about your connection
10 Jun 2022 11:53 AM
Hi!
What tests do I need to run? I have also looked at support logs on router and I noticed this around time of each disconnection;
11:39:22 syslog: bind 0.0.0.0 - Address already in use
11:39:22 syslog: bind 0.0.0.0 - Address already in use
11:39:22 syslog: bind 0.0.0.0 - Address already in use
11::39:22 syslog: bind 0.0.0.0 - Address already in use
11:39:28 syslog: WAN IPV6 UP
11:39:31 syslog: Voice Disconnected
>
10 Jun 2022 11:58 AM
Posted by a Superuser, not a Sky employee. Find out more
On your my sky app select broadband, then click "run tests" after the tests have completed click "more about your connection" and post the info regarding minimum guaranteed download speed
10 Jun 2022 01:22 PM
Hi,
I've run the tests and it says all ok and following speeds;
Access Line Speed: 24Mb/s
Guaranteed Min Download Speed: 29 Mb/s
Side note, does this mean I can ask sky to fix this as the access line is less than the guarantee?
10 Jun 2022 01:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@internetiss wrote:
Hi,
I've run the tests and it says all ok and following speeds;
Access Line Speed: 24Mb/s
Guaranteed Min Download Speed: 29 Mb/s
Side note, does this mean I can ask sky to fix this as the access line is less than the guarantee?
Absolutely, it would explain any line drops as well
Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone and request a line test with a view to an engineer visit
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