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Discussion topic: Internet connection

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This message was authored by: Wa15

Internet connection

My internet for the past month has been horrible it hardly works on the devices.

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This message was authored by: Chrisee

Re: Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Wa15 first step run the Service Chdcker in the My Sky app as thst checks the basics including broadband speed to the hub. It can provide help if there isxan issue with the connection.

 

it can also run basic checks on the WiFi conection to your devices. However you can run speed checks yourself if they show much slower speeds than the Sky test shows the problem is poor WiFi signal levels in that location and you msy need a booster. Rebooting your hub is a goid idea as that can makecthe hub find a less vongested.WiFi channel if the ptoblem is interference.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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