Internet connection

[JudySkyaccount]

Good morning 

my connection on my laptop to remote into my work is not working properly.

it is very slow or freezes making it impossible to work.

We live in a 4 story house. I have the main hub on the ground floor and a booster on the lower ground floor.

I work on the first floor and was wondering if I needed a booster on this level?

I would appreciate it if I could speak with someone to discuss this. It's making working at home very frustrating!

Kind regards 

Judy

[TimmyBGood]

@JudySkyaccount 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.