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Discussion topic: Internet connection

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This message was authored by nickg11 This message was authored by: nickg11

Internet connection

My internet seems to drop out at least once a day. The connection drops and the internet light on the router turns orange. It normally stays off for a minute or two but can be longer, occasionally requires the router to be reset. I've followed all the advice on the sky app for broadband and i'm still having the issue. Any advice on what I can do next? 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@nickg11black or white router from Sky?

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nickg11
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This message was authored by nickg11 This message was authored by: nickg11

Re: Internet connection

@Highlinder It is a black router

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@nickg11 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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nickg11
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This message was authored by nickg11 This message was authored by: nickg11

Re: Internet connection

sky router statistics.png

 @Highlinder these are the statistics that came up. As I mentioned the internet drops out regularly (4 times today, sometimes during work calls).

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