Internet connection

[Chris+hawkins]

Internet went down during bad weather yesterday, came back on late evening, went off over night and still off now. Using checker it says no issues in my area but I am aware locally there have been problems.  Are there issues with service?

[Highlinder]

@Chris+hawkins  The service checker is used to check for problems in your area, but not an individual.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.