Internet connection

[Andrius1]

My internet keeps disconnecting, have done sky tests but it says everythink looks okay with is not as had my internet disconnected multiple times today and i work online so i need the internet on all the time , so what can i do , ad if its going to carry on i will cancel my membership with you as you don't provide services what i pay for 

[Giggsy1977]

Hi @Andrius1 - you're not talking to Sky on here, this is a customer forum.

Is it the Internet connection that has dropped or the WiFi? 

[Andrius1]

Internet connection 

[Liz109]

It's the same with me, I've no internet yet the testing says everything is working fine? I'm actually fed up of how it keeps dropping yet paying for a service I'm not receiving 

[Giggsy1977]

Can you post your router stats? 

What colour are the router lights when the signal drops? 

[Sophh91]

I'm having same issue. Connected without Internet, usual steps do not resolve and app checker says everything is working fine. 2 orange and 2 green lights on router

[Liz109]

Yes 2 green lights power and WiFi, 1 orange light voice. No light on internet 

[Sophh91]

My 2 orange lights are Internet and voice. As annoying as it is, it's good to know it's not my router or anything my end as it's effecting quite a few people 

[Ditchburn]

I got same internet drop out around about 12:30am today. power and WiFi green, no Internet light and voice light amber.  Going to bed and will call Sky in the morning

[Aime1]

Same issues, have you got sky number to speak with human. I need internet today desperately if I not going to get it back today I will cancel membership as today is important day and I must have internet