Internet connection speed

[Helénas_world]

I'm trying to work from home, the system started to lag and the vpn kept dropping. A speed check shows 900Kbps. What's going on? This seems to be happening twice per day now, its really hindering with my work.

[JimM1]

@Helénas_world Have you tried the help below?

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).