Internet connection no internet

[Andy1650]

No Internet connection. Cannot have this happen please resolve and offer better solution otherwise I have no choice but to cancel service

[TimmyBGood]

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@Andy1650 wrote:

Cannot have this happen please resolve and offer better solution 

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No domestic ISP can promise uninterrupted service: that's just not physically possible given the multiple potential points of failure on the national network.  If continuity is critical then you should consider using a provider which offers automatic failover to a cellular data connection (at an additional monthly cost) which Sky currently has on its Business but not its Home broadband service.

[TimmyBGood]

@Andy1650 

To start the Sky troubleshooting process, use this link:

https://www.sky.com/help/servicestatus 

and here:

https://www.sky.com/help/articles/broadband-diagnostic-start 

These can be carried out using a smartphone.