Discussion topic: Internet connection drops in and out constantly

This message was authored by: Madcow97 · ‎08 May 2022

Since joining sky my connection drops in and out constantly. The middle light of the three flashes Amber for roughly 2 to 3 minutes then reconnects. The other two lights stay solid green. This happens on average 5 to 8 times a day.

This message was authored by: JPR007 · ‎08 May 2022

@Madcow97 Have you run the connection test in the MySky app? Sounds like it could be a line fault. If it detects one it should let you book an engineer.

----------------------------------------------------------------------------------------------------------------------------------------------
Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **

This message was authored by: Madcow97 · ‎08 May 2022

I have but it says everything is fine

This message was authored by: cookiemonsteruk · ‎08 May 2022

@Madcow97

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And run tests from your my sky app and post the info in more about your connection

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

Discussion topic: Internet connection drops in and out constantly

Internet connection drops in and out constantly

All Replies

Re: Internet connection drops in and out constantly

Re: Internet connection drops in and out constantly

Re: Internet connection drops in and out constantly

Was this discussion not helpful?

Search Sky Community

Start a new discussion