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Discussion topic: Internet connection dropping several times a day

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This message was authored by imy1 This message was authored by: imy1

Internet connection dropping several times a day

As of a couple of weeks ago my Internet is dropping several times a day. Sky broadband has been spot on for me until recently.

 

The broadband light on the router switches to orange for a couple of minutes, back to green and then I'm back online until it happens again.

 

I'm not sure whether it is a wider issue in the area even though the Sky status page confirms there are no issues. Running a diagnostic check comes back with no issues.

 

Has anyone else experienced this issue and is there anything else I can do before contacting Sky Technical Support? I'll be replacing the broadband filter when I can locate a spare one, incase it's a faulty filter causing this intermittent issue.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Internet connection dropping several times a day

Posted by a Superuser, not a Sky employee. Find out more

Hi @imy1 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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