Internet connection dropping for the past 12 days.

[Nrml92]

Since 14th June 2024, my internet connection keeps dropping out randomly throughout the day and reconnects back in. The drop lasts for max 1-3 minutes before reconnecting again. But this pattern keeps happening several times through the day. I haven't kept a log of the number of times it keeps dropping. I switched the router off 2 days ago and turned it back on to see if it improves but it doesn't seem to improve  it. Currently I have 6 devices connected to the Sky Router. 4 cell phones, my TCL smart TV and an additional router since the wi-fi signal from SKY router doesn't reach that specific area in my house.  I have attached a screenshot of my router statistics. Please support and explain the reason for this intermittent connection drop.

 

[jamesn123]

@Nrml92 

What is the 'other router' exactly? Your stats suggest no drop so that could be the culprit

[Nrml92]

Thanks for the reply. The other router I'm using is TP-Link Archer C7 router. I set it up up with a new IP address so that it doesn't interfere with my SKY router. It's connected wirelessly to SKY. I connect to TP link only when I'm in the room where SKY signal doesn't reach.

I can disconnect or turn off this second router and check if the situation improves. But will appreciate if you do see any other red flags. Let me know if you need any other info on the second router.

[Chrisee]

@Nrml92 yourcstats show thst the hub last restarted 2 days ago in that time both the connection to the line and the 2 WiFi bands have been connected. Your issue is likely to be caused by wifi interference especially as you say you have a second "router" providing Wifi to parts of your home your Sky hub cant cover. Hopefully that isnt actually a router as such as you should only have one router on a network - they are like band leaders one good more than one chaos unless set up properly.

What you describe is more properly a booster or extender ie a unit that receives a signal from the hub and rebroadcasts to devices further away. Two issues with boosters first they can only provide 50% 0f the speed of they connect tomthe main router. Therefore they should be installed no more than half way to where you need the boist. Secondly unless the unit is a Sky booster matched to your hub the booster and the hub can interfere unless thry are on completly separate wifi channels.

A better set up for your home would be to look into buying a poerline networking kit which uses the mains wiring to carry the signal. One adapter installs near the hub and is linked by an ethernet cablectgst comes in the kit. The second plugs in at the other end of your home you can buy these kitsxwith built-in Wifi Access points the chance of interference is far less as the units are further apart.

There are multiple other possible solutions including the Sky Wifi Max bundle which can have up 3 extenders which dont interfere one with another. Its a case of you pays your money...