So I have 2 orange lights and no internet since 10pm last night. Did all the usual checks and tests been told I need an engineer visit so, I've booked one for the earliest time in 10 days.....10 days!! This is how important I'm valued by sky, that it takes a multi billion pound company who receive £160+ per month just from my household, 10 days to get an engineer out wow! I've been told I can get £8 per day compensation for loss of full service isn't that generous. I can't watch Netflix, Amazon Prime, go online on the PS5 or use my IPad. I can't use my multi-room box upstairs, my wife works from home 2 days per week too, so there's a massive problem for us to workout. I told sky this when I signed up too regarding working from home and requiring a strong, stable and secure connection, all of which was promised. So basically I'm without internet and anything that requires Wi-Fi ( which is pretty much everything nowadays) for the next 10 days. I understand things go down, things break too. But 10 days to fix a serious fault, which is a massive inconvenience, isn't acceptable from a company like sky, who make so much money from us and this is how you treat people, you should be ashamed sky! Anyway be aware of this if you're thinking of signing up for sky broadband. By the way I was with BT before this for 5 years, problem free, sky use BT lines and the exchange is literally outside my front door I couldn't be closer to it, so it's obviously a fault with their systems.
Disgrunted customer who'll be leaving asap.
