1

Discussion topic: Internet been down 5 days.......... rebate?

Reply
This message was authored by Tinamarina58 This message was authored by: Tinamarina58

Internet been down 5 days.......... rebate?

Hi, My broadband has now been off since Saturday. The engineer is due Wednesday.... Can I claim money back as I have no intetnet?

Best Answers
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Internet been down 5 days.......... rebate?

Posted by a Superuser, not a Sky employee. Find out more

@Tinamarina58 

If it's fixed Wednesday I doubt it. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Internet been down 5 days.......... rebate?

Posted by a Superuser, not a Sky employee. Find out more

@Tinamarina58 

If it's fixed Wednesday I doubt it. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion