Internet and tv issuses

[Eugene0174]

Hi over the last 4 days the Internet has been really bad since there was a bt work man on the street continuously lagging Internet if on xbox phones struggling to load Internet t.v continuously freezing or sound out of sink i have reset the tv router and hub and no improvements

[Brill+Gill]

Hi @Eugene0174, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141