Internet amber light

[Gpj1]

Internet working all day now just dropped off. Amber light for Internet. MySky tests say Internet all ok. I have followed the connection diagnostics all don't help solve the problem. 

[Daniel0210 · Accepted solution]

@Gpj1 
See further down for guidance on the lights on the various hubs.

For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[Taz82]

Mines done the same! It's been down since about 4pm!

seems there are lots of similar posts about this same issue

Is yours working again?

[Chrisee]

@Taz82 at any time you will read posts from people whose connections have failed as with 5 million plus customers that is inevitable. Chances are unless you are in the exact same area as another poster the two issues are not related . Therefore you need to go through the steps advised by @Daniel0210. 

[Gpj1]

Thank you all

it transpires this affected more people locally so was an outage. All back up and running without needing to do anything. not sure how sky connected to my router during the outage and say all is ok but there you go.