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Discussion topic: Internet Wifi Issues

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This message was authored by: atgatg

Internet Wifi Issues

Hello all, ive been having internet wifi connection issues for a while now but have ignored in hope it would improve but i now can barely use the internet, cannot stream films, constant dropping out.

 

done the sky checker and it says everything is fine

 

ran an ookla speedtest

 

Download 0.45 mbps

Upload 0.42 mbps

 

aware that these can change but have run a few times

 

 

Router Statistics
System Up Time: 04:51:41

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 1030765 1169145 0 15949 12193 04:49:58 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 47755 3617 0 1562 1597 04:49:53 WLAN (5 GHz) Up 1239460 1080960 0 486984 25158 04:49:48


Broadband Link Downstream Upstream Connection Speed 6143 kbps 797 kbps Line Attenuation 47.5 dB 29.3 dB Noise Margin 6.4 dB 15.8 dB

 

is anyone able to point where my issue may be?

 

thanks in advance

 

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This message was authored by: jamesn123

Re: Internet Wifi Issues

Posted by a Superuser, not a Sky employee. Find out more

@atgatg 

It looks like your on ADSL broadband which is by nature not very fast. Especially when your upstream speed is only 0.7mbps. Is fibre not available to you?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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