Internet Disconnects when Landline Rings

[Poyle]

Hi all,

The internet in the house sometimes drops out when our landline phone is called. If it does not drop completely, it will slow down to a crawl. We had an engineer in last year to take a look, as these things go, the issues were not present when we tested it by calling the house, and no issues were found.

Generally, the connection has been stable in recent months, but it will sometimes act up, slowing down and dropping. Resetting the router several times is required to fix this.

If anyone knows of any troubleshooting I can do on my end, that'd be great. Our setup is a Sky Broadband hub, connected to an Openreach master socket, via an ADSL microfilter. Router stats and logs are below.

Thanks,

Poyle.

[Chrisee]

@Poyle  the first thing to check is the line filter these can fail and replacements are cheap and are likely to cause issues. 

[jamesn123]

@Poyle 

Is your phone connected to the back of the hub or the telephone socket on the wall?

[Poyle]

Its connected to the wall socket, via the microfilter

[Poyle]

Thanks @Chrisee I'll get a new one and see if this helps at all

[jamesn123]

@Poyle 
yeah I'd recommend a new microfilter as a first troubleshooting step