Interned dropping in and out

[Osian259]

For the last Month my internet is dropping in and out about around 3-4 times per hour. Ive tried everything sky sugests but its getting me nowhere its getting beyone frustrating

[Highlinder]

@Osian259 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Osian259]

I've run it several times but doesn't pick anything up as it's dropping out only for a couple of mins at a time 

very frustrating 

[Highlinder]

@Osian259 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Osian259]

System Up Time: 23:34:16

              Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 3061637 13438214 0 531742 12766712 07:29:26 LAN Up 414191 15906 0 18261 0 23:34:16 WLAN (2.4 GHz) Up 3820649 647287 0 19750449 127488 23:32:30 WLAN (5 GHz) Up 39423008 5587731 0 0 437639 23:32:29                

Broadband Link

Downstream Upstream           Connection Speed 0 kbps 0 kbps                          

Poll Interval:

Seconds (at least 3s): 

[Highlinder]

@Osian259  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will now be tomorrow before this happens.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Osian259  an invite to chat.