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Discussion topic: Intermittent wifi

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Avatar for KayleighP
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This message was authored by: KayleighP

Message posted on ‎13 Jun 2026 02:24 PM

Intermittent wifi

Hello I recently joined and my wifi cuts off all the time. Today alone it has gone red mutliple times. I have reset router and waited then started back up and I am losing wifi still every 5 mins or so. We work from home and need this resolved as soon as possible please
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Avatar for Me134
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This message was authored by: Me134

Message posted on ‎13 Jun 2026 04:09 PM

Re: Intermittent wifi

Posted by a Superuser, not a Sky employee. Find out more
@KayleighP wrote:
Hello I recently joined and my wifi cuts off all the time. Today alone it has gone red mutliple times. I have reset router and waited then started back up and I am losing wifi still every 5 mins or so. We work from home and need this resolved as soon as possible please

If it's definitely just the wifi then don't reset but unplug for 5 minutes and then plug back in.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub

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This message was authored by: TimmyBGood

Message posted on ‎13 Jun 2026 05:33 PM - last edited: ‎13 Jun 2026 05:41 PM

Re: Intermittent wifi

Posted by a Superuser, not a Sky employee. Find out more
@KayleighP wrote:
We work from home and need this resolved as soon as possible please

Perhaps note that choosing to use a domestic broadband service for WFH doesn't bring any additional service level or faster response times.  Openreach doesn't provide weekend repairs for individual home connections.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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