Intermittent wifi

[MartinAllen1954]

Frequently I have to take my laptop from the lounge into the kitchen where the router is located, as the internet drops out or Zoom calls freeze. When I take my laptop to where the router is, everything comes back on fine. As I have the best Sky package for broadband, I am very disappointed. 

The lounge is only around 5 metres from the router.

[Runci1]

I have had sky broadband for years and all this week the connectivity has been poor, but sky are saying its fine snd its not. I have tried all the troubleshooting but clearly there is an issue. My teams calls keep dropping. Considering moving to another provider 

[Doc5907]

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@MartinAllen1954 wrote:

Frequently I have to take my laptop from the lounge into the kitchen where the router is located, as the internet drops out or Zoom calls freeze. When I take my laptop to where the router is, everything comes back on fine. As I have the best Sky package for broadband, I am very disappointed. 

The lounge is only around 5 metres from the router.

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@MartinAllen1954 

One option may be to do as I have done and move the Sky Hub using Cat5e (or higher) Ethernet cable from your kitchen to lounge

[Dawn+Bee]

Same here, 3 days my internet has been dropping in and out. I work from home so this has been frustrating.  I am writing this from my mobile data as the internet does not stay on long enough for me to do anything.  I have tried all the recommended suggestions to get back online, to no avail and don't get me started in trying to speak to a human being!!!!!!! the AI that i have been fobbed off with took me round in circles.....it's diabolical.  Still, Sky has taken their payment this month.  Perhaps if I said I was cancelling as if by magic a human will appear.