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Discussion topic: Intermittent problem with Wi-Fi not getting the guaranteed speed

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This message was authored by: Gemma1212

Message posted on ‎24 Nov 2024 03:29 PM

Intermittent problem with Wi-Fi not getting the guaranteed speed

I've got fibre 150 but I've done the troubleshooting on the app and keep getting different speeds, often under the guaranteed 100

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This message was authored by: TimmyBGood

Message posted on ‎24 Nov 2024 04:34 PM - last edited: ‎24 Nov 2024 04:56 PM

Re: Intermittent problem with Wi-Fi not getting the guaranteed speed

Posted by a Superuser, not a Sky employee. Find out more

@Gemma1212 

 

100Mbs is the Guaranteed Minimum Download Speed of broadband delivered to the Hub over optical and ethernet cable, not WiFi broadcast from the Hub to wireless devices.

 

If you have the WiFi Max add-on, the Enhanced Wall to Wall WiFi Guarantee for Ultrafast 150 is 25Mbs in every room. 

 

Without that add-on, the WiFi Guarantee is a whole 3Mbs.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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