Intermittent orange light on router

[maymyrtle]

Hi there - I've checked the connection on the Sky app and it says it's fine, although the Internet symbol keeps flashing orange then green on the router.

[caesarome]

@maymyrtle 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.