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Discussion topic: Intermittent internet pembrokeshire Kilgetty

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This message was authored by Ellie0001 This message was authored by: Ellie0001

Intermittent internet pembrokeshire Kilgetty

It started yesterday morning. Came back last night and is at it again today. We have done the usual tricks and nothing. From Facebook, we are not alone. Nothing is registering on the checkers at home or wider community. Says everything is working fine, when it is not. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Intermittent internet pembrokeshire Kilgetty

Posted by a Superuser, not a Sky employee. Find out more

@Ellie0001  The service checker shows histrical data, can you follow the latter part of the directions below to see if it can find the fault.

 

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

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Ellie0001
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This message was authored by Ellie0001 This message was authored by: Ellie0001

Re: Intermittent internet pembrokeshire Kilgetty

Hi thanks for the reply. 

I have done all the above apart from book an engineer. It is not our line or devices as several others are having the same issues. I am not going to be willing to pay a charge for that as I know it is not the line or equipment. It is back to stable at the moment. How long for? I don't know. This is the third time this has happened when it takes a few of us to flag the 'checkers' are not working and we still have no internet when it is telling us we do. You can probably check back through my postings on the forums and others postings in my area. Again, it is stable now, how long for is going to be the question and I hope it is just a glitch, again. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Intermittent internet pembrokeshire Kilgetty

Posted by a Superuser, not a Sky employee. Find out more

@Ellie0001  We are customers like yourself. As I pointed out the service checker shows historical data. If you are not getting the ability to book an engineer you need to call Sky and report this.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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