Intermittent internet issues

[JimM1]

@Javai Had time for a quick look at what you had posted before it was removed, but whatever you were doing there was zero lan connection on that hub at the time!

Here is a very indepth speed test program that returns a lot off information, but look closely at all off your upload side and if dropped packets.

https://speed.cloudflare.com/

[Javai]

Oh it got removed? Odd, well the stats where very similar U0 at 0.7db, though I thought the lower the better (less noise faster connection) so in theory that's a good thing. Yes I had zero LAN connections on the hub at the time, the hub was directly connected into the wall socket on it's own and I was using it's default Wifi to connect with a laptop to get the stats

And yes I have disabled the Wifi on the Sky router as I have a better access point that I use instead.

[JimM1]

@Javai Have a look on this, post27 my stat's are on the 40/10 split, the other OP's stability issue on a g.fast line!

Re: Unstable connection - Page 2 | Sky Community

[Javai]

That is a worrying thread suggesting I might be without broadband for months 😞

In the mean time I have purchased a 5G router and an unlimited £20 a month Smarty mobile data plan and it is giving me 450Mb download and 50Mb upload, compared to my Sky broadband which was 75/20

[JimM1]

@Javai There is nothing worrying about it, just takes a OR Engineer to go find out what is going on with the old Copper connection, and if they wish to spend the time doing so, with Fibre the main focus and getting it out as quick as they can OR have turned there attention to that! Intermittent and poor copper troublesome connections can be difficult to solve, even at the best off times!

[TimmyBGood]

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@Javai wrote:

In the mean time I have purchased a 5G router and an unlimited £20 a month Smarty mobile data plan and it is giving me 450Mb download and 50Mb upload, compared to my Sky broadband which was 75/20

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5G in a decent signal area will always be better than FTTC: that's the way technology develops.

[Javai]

The 5G certainly has a fatter pipe which makes downloads (and uploads) great but the downside is the latency, it immediately doubles if not triples my ping which means gaming becomes laggy. So I'm going to need the fixed line for games but if I ever get it fixed I think I'll keep the 5G alongside as a backup and download link 🙂

The 5G is also not as stable, it can struggle at times presumably depending on how busy the network is.

No update from Open Reach yet but I've been running Wireshark on my connection and it definitely looks like packets are being dropped left, right and centre.

[JimM1]

@Javai Why not register with thinkbroadband.com and setup a BQM to your sky Hub for a week, will let you work out what is going on!

Xmas day BB connection to the Asus Wan IP

[Javai]

Well an Open Reach engineer showed up today, replaced the master socket, ran some line tests which all came back fine and left. No progress (well maybe a little regression as I had to call him back since he broke the land line). I don't think they're currently interested in any network analysis I provide them. He said he would get back to Sky (though this usually means I have to chase someone) and maybe the next step was switching my line in the cabinet, can't remember the exact terminilogy here, switch my port maybe?

[JimM1]

@Javai It's all a step by step process until the OR Engineer pins it down, i sent you the cloudflare earlier in the link did you ever run it and pay attention to the upload's?

Engineers are not interested in what you have done or not, no point in trying to tell them there job, they just don't like and puts the back up straight away! Strange why the landline stopped, were is it plugged into, the OR master socket or back off the sky Hub?