Intermittent connectivity

[Karen+J+L]

Since Monday there has been consitent connectivity drops on our home broadband. This is ranging from 5 minutes to 15 at a time on a consistent basis. This is experiencing total disconnectivity with being unable to ping or traceroute externally.

[Addie15]

Hi there,  @Karen+J+L. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks