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Discussion topic: Intermittent broadband

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This message was authored by: PaulRochie

Intermittent broadband

The broadband regularly is lost on Sunday afternoon when I am streaming, consistently around the same time.

 

Also, this week it has been regularly cutting out during daytime, losing Alexa and my partners connection for meeting.

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This message was authored by: caesarome

Re: Intermittent broadband

Posted by a Superuser, not a Sky employee. Find out more

@PaulRochie 

Do you have a weak signal throughout your home or does the lights on the broadband go out or start flashing when you have no connection ?

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This message was authored by: PaulRochie

Re: Intermittent broadband

Hi @caesarome, no, all the lights are green. The signal just drops so I can lose Alexa, a stream, etc several times in a day.

This message was authored by: Me134

Re: Intermittent broadband

Posted by a Superuser, not a Sky employee. Find out more

@PaulRochie wrote:

Hi @caesarome, no, all the lights are green. The signal just drops so I can lose Alexa, a stream, etc several times in a day.


Sounds like a WiFi issue, have a look at the following and the associated links to try and get sufficient signal with your existing setup.

 

https://www.sky.com/help/articles/broadband-tips-when-working-from-home

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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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