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Discussion topic: Intermittent broadband

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This message was authored by: Mattclark1

Intermittent broadband

My internet continues to drop out. I've had 2 service engineers come out and it keeps dropping out. 
The checker says everything is working ok. But the green internet light on hub is not on and it does this a lot. Getting very annoyed with this service now!!

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This message was authored by: whyskyplease

Re: Intermittent broadband

Same here...

This message was authored by: Chrisee

Re: Intermittent broadband

Posted by a Superuser, not a Sky employee. Find out more

@Mattclark1 the checker annoyingly does not pick up line drops immediately there can be a lag of up to an hour. However if you click through the full test can tell you if Sky are aware of an issue in your area or even offer an engineer's check if it ses a fault. Otherwise give Sky a call do not acceot a SMS stsy on the line and speak to an agent.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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