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Discussion topic: Intermittent broadband drop outs

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This message was authored by: MrCoops1969

Intermittent broadband drop outs

For the last 4 days my broadband has been dropping out intemittently, probably every hour or so for about 2-3 mins. 

 

There are no reported serivce issues in the area I live in and everytime I run a service test the results are fine (obviously because to run the tests you need to be online!)

 

This lead me to believe itt might be related to the router but I have no way of testing the router, I have turned it off and on a few times but the problem persits.

 

I am yet to call Sky but thought I would reach out here first to see if anyone else has ever had the same issues and resolved it without contacting Sky directly?

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This message was authored by: caesarome

Re: Intermittent broadband drop outs

Posted by a Superuser, not a Sky employee. Find out more

@MrCoops1969 

Years ago when I moved from Bt to Sky the same happened with me so I called Sky and they did something there end and the drop outs were no more.

 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


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