Discussion topic: Intermittent broadband connection
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Message posted on 20 Feb 2026 05:14 PM
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Intermittent broadband connection
Nothing has changed within my home but recently my connection seems to drop a lot, only connected by WiFi. When it is there it seems fine and speed good but it drops quite a lot randomly.
followed steps in app but says no issue.
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Message posted on 20 Feb 2026 05:31 PM
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Re: Intermittent broadband connection
@MickyBoom Do you see anything from the link below when it happens, take a look!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
Message posted on 24 Feb 2026 08:57 AM - last edited: 24 Feb 2026 08:59 AM
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Re: Intermittent broadband connection
Message posted on 24 Feb 2026 09:59 AM
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Re: Intermittent broadband connection
Having this problem myself - been fine always but recently connection is dropping and Netflix and other apps is interrupted by downloading/buffering. Says connection is good despite this.
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