20 May 2022 08:43 PM
We have superfast, which current speed accordto the sky app is 65 mbps. My bb speed, checked on broadband speed checker is sometimes as low as 10 and sometimes as high as 65.
I've checked all the things that sky ask you to do and have now exhausted all ideas. They don't seem to have any email address that works. Any ideas to move forward greatly appreciated.
Jon
20 May 2022 08:44 PM
Posted by a Superuser, not a Sky employee. Find out more
Can you post your hub stats
https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...
23 May 2022 02:32 PM
Any ideas anyone
23 May 2022 03:15 PM
Posted by a Superuser, not a Sky employee. Find out more@GoldwheelsAs you can see @cookiemonsteruk asked you to post your router stats.
23 May 2022 04:16 PM
Is that not my stats above......
If not then I don't know what they are, or where to find them?
23 May 2022 04:27 PM
Posted by a Superuser, not a Sky employee. Find out more@Goldwheels The Sky speed checker reports the speed of the connection to the router, and that's what Sky are liable to deliver.
It's most probable that you're running a Speedtest over WiFi, which isn't an accurate result of your speed, and always wildly fluctuate.
23 May 2022 04:32 PM
Posted by a Superuser, not a Sky employee. Find out more@GoldwheelsThere is no stats above at all. You would have to follow the link that @cookiemonsteruk posted.
23 May 2022 05:07 PM
This page shows the current settings for your Sky Hub. We have preconfigured your Sky Hub with the optimum settings. This is a read only summary page. If you wish to change settings use the menus at the top of this page.
23 May 2022 05:10 PM
How's that guys, is that what's needed?
23 May 2022 05:11 PM
23 May 2022 05:11 PM
Posted by a Superuser, not a Sky employee. Find out more
Click show statistics at the bottom and post the table
23 May 2022 05:37 PM
I've now got the stats, but can't seem to copy and paste them or share them. Now feeling like the dumb -est of the dumb.
How in hells name can I post this on to my reply please?
23 May 2022 05:40 PM
Posted by a Superuser, not a Sky employee. Find out more
Above the space where you reply there is what looks like a photo . Click that and select the image
23 May 2022 05:59 PM
23 May 2022 06:00 PM
Thanks for help
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