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Discussion topic: Intermittent and wildly fluctuating broadband speed

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Goldwheels
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Intermittent and wildly fluctuating broadband speed

‎20 May 2022 08:43 PM

We have superfast, which current speed accordto the sky app is 65 mbps. My bb speed, checked on broadband speed checker is sometimes as low as 10 and sometimes as high as 65.

I've checked all the things that sky ask you to do and have now exhausted all ideas. They don't seem to have any email address that works. Any ideas to move forward greatly appreciated. 

Jon

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cookiemonsteruk
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Superuser
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Re: Intermittent and wildly fluctuating broadband speed

‎20 May 2022 08:44 PM

Posted by a Superuser, not a Sky employee. Find out more

@Goldwheels 

 

Can you post your hub stats

 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Goldwheels
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 02:32 PM

Any ideas anyone

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Highlinder
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 03:15 PM

Posted by a Superuser, not a Sky employee. Find out more

@GoldwheelsAs you can see @cookiemonsteruk asked you to post your router stats.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Goldwheels
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 04:16 PM

Is that not my stats above......

If not then I don't know what they are, or where to find them?

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JPR007
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 04:27 PM

Posted by a Superuser, not a Sky employee. Find out more

@Goldwheels The Sky speed checker reports the speed of the connection to the router, and that's what Sky are liable to deliver.

 

It's most probable that you're running a Speedtest over WiFi, which isn't an accurate result of your speed, and always wildly fluctuate. 

----------------------------------------------------------------------------------------------------------------------------------------------
Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
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Highlinder
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 04:32 PM

Posted by a Superuser, not a Sky employee. Find out more

@GoldwheelsThere is no stats above at all. You would have to follow the link that @cookiemonsteruk posted.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Goldwheels
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 05:07 PM

Sky Hub Status

This page shows the current settings for your Sky Hub. We have preconfigured your Sky Hub with the optimum settings. This is a read only summary page. If you wish to change settings use the menus at the top of this page.

  • Select Show Statistics to see your Sky Hub performance statistics such as the number of packets sent and number of packets received for each port.
  • Select Connection Status to see information about your current connection.
 
System Detailshelp
ManufacturerSky
ModelSR203
Firmware Version7.02.0001.R
Modemhelp
Modem StatusConnected
DownStream Connection Speed0
UpStream Connection Speed0
IPv6 Loopback Address2a02:c7e:3894:e900::1/128
Broadband Porthelp
MAC Address9c:31:c3:e8:c8:4b
IPv4 Address90.202.67.140
Network TypeMER
IPv4 Subnet Mask255.255.252.0
Gateway IPv4 Address90.202.64.1
IPv4 Domain Name Server90.207.238.97, 90.207.238.99
Gateway IPv6 Addressfe80::e681:84ff:febe:ab34
IPv6 Domain Name Server 
IPv6 Global Address2a02:c7e:3894:e900::1/64
IPv6 Link Local Addressfe80::9e31:c3ff:fee8:c849
IPv6 Delegated Prefix2a02:c7e:3894:e900::/56
WAN Porthelp
WAN Port StatusConnected
Port DetailPort 4
LAN Porthelp
MAC Address9c:31:c3:e8:c8:49
IPv4 Address192.168.0.1
DHCPv4On
IPv4 Subnet Mask255.255.255.0
IPv6 ULAfdea:1e79:118c:0:9e31:c3ff:fee8:c848/64
IPv6 Global Address2a02:c7e:3894:e900::1
IPv6 Link Local Addressfe80::9e31:c3ff:fee8:c849
DHCPv6On
WiFi Porthelp
Name (SSID) SKY2PPGU
Region Europe
Current Channel 11 (2.4 GHz), 36 (5 GHz)
WiFi AP Enabled
Broadcast Name Yes
Voicehelp
Voice StatusConnected
 
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Goldwheels
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 05:10 PM

How's that guys, is that what's needed?

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Goldwheels
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 05:11 PM

  • thanks bud, I didn't know that. 
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cookiemonsteruk
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 05:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@Goldwheels 

 

Click show statistics at the bottom and post the table

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Goldwheels
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 05:37 PM

I've now got the stats, but can't seem to copy and paste them or share them. Now feeling like the dumb -est of the dumb.

How in hells name can I post this on to my reply please?

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cookiemonsteruk
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 05:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@Goldwheels 

 

Above the space where you reply there is what looks like a photo . Click that and select the image

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Goldwheels
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 05:59 PM

 

Screenshot_20220523-172958_Chrome.jpg

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Goldwheels
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Re: Intermittent and wildly fluctuating broadband speed

‎23 May 2022 06:00 PM

Thanks for help

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