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Discussion topic: Intermittent WiFi connection

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This message was authored by: Mrsp1983

Intermittent WiFi connection

Last night the WiFi was intermittent and again today, tested broadband speed and connection and everything showing as ok. The middle light on the router is often orange or off completely.
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This message was authored by: Highlinder

Re: Intermittent WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

@Mrsp1983  From the link below which router do you have.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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This message was authored by: Mrsp1983

Re: Intermittent WiFi connection

Hi,

It's the Skybroadband hub. 

This message was authored by: Highlinder

Re: Intermittent WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

@Mrsp1983 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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