Discussion topic: Intermittent WiFi connection
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Message posted on 07 May 2025 04:52 PM
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Intermittent WiFi connection
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Message posted on 07 May 2025 06:18 PM
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Re: Intermittent WiFi connection
@Mrsp1983 From the link below which router do you have.
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
If you have found this solution helpful please tick this as the answer.
Message posted on 07 May 2025 09:11 PM
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Re: Intermittent WiFi connection
Hi,
It's the Skybroadband hub.
Message posted on 07 May 2025 10:45 PM
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Re: Intermittent WiFi connection
@Mrsp1983 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
If you have found this solution helpful please tick this as the answer.
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