Intermittent Connection

[mikerowe1988]

Hi all,

Have searched the forums but haven't quite managed to find an appropriate answer, apologies if this is a regular q.

I'm currently wfh at the in-laws and internet is dropping every 20-30 minutes. For context, the property is in a fairly rural location, master socket looks to be very dated. The master socket itself is also in the kitchen of the property, with probably around 12-13m of wiring from the point where the telephone cable enters the property to the master socket. I'm not too familiar with the Sky Broadband setup these days with Internet Calls etc. but I have noted the lack of microfilter on this socket, might this be causing the issue? None of the online setup guides from Sky mention microfilters but I did want to just rule this obvious solution out. 

Picture of socket:

Router stats below:

Any possible resolultions would be greatly appreciated. Thanks. 

[Chrisee · Accepted solution]

@mikerowe1988 microfilters are not required if the voice line is delivered digitally via the hub. The noise margin of9.6dB is higher than the nominal 6dB and the spedd looks to be banded ar 35Mb/s which indicates a line issue. The account holder should call Sky and report the number of line drops. Whether Openreach will do anything depends on how long the issue has been going on and the guaranteed speed of the line. Sky can also arrange to get the master socket changed for a modern prefiltered unit which could help. 

[mikerowe1988]

Huge thanks for your guidance here, you've been extremely helpful! Will get onto Sky now.