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Discussion topic: Intermittent Broadband

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KevinR
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This message was authored by KevinR This message was authored by: KevinR

Intermittent Broadband

‎25 Jan 2024 01:18 PM

At ~0700 this morning my broadband went down. I have changed nothing, and I still have dialtone.  I have repeatedly both rebooted and reset my modem.  When I run the tools on Sky, they report that everything is OK and for several minutes afterwards, the broadband works and I am able to get online.  However, that quickly ends.

 

Before I ring support, any thoughts?

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Intermittent Broadband

‎25 Jan 2024 01:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@KevinR 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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