0

Discussion topic: Intermitent loss

Reply
This message was authored by: marmg

Intermitent loss

Hello,

 

I am having problems with my internet connection in Ireland. It keeps disconnecting, for only a few seconds, but making some of my services to break. I notice this in two different laptops, and in an Echo show playing spotify.

 

This are my statistics:

Screenshot 2025-11-11 at 12.41.14.png

 And logs from today:

Spoiler

 00:04:04 syslog: WAN IPV6 UP
 00:34:04 syslog: WAN IPV6 UP
 01:04:04 syslog: WAN IPV6 UP
 01:34:04 syslog: WAN IPV6 UP
 01:42:13 syslog: Send out NTP request to ntp0.esat.net
 01:42:13 syslog: Received NTP Sync Reply from ntp0.esat.net
 01:42:13 syslog: System time is up to date
 02:04:04 syslog: WAN IPV6 UP
 02:34:04 syslog: WAN IPV6 UP
 03:04:04 syslog: WAN IPV6 UP
 03:34:04 syslog: WAN IPV6 UP
 04:04:05 syslog: WAN IPV6 UP
 04:09:14 syslog: Send out NTP request to ntp0.esat.net
 04:09:14 syslog: Received NTP Sync Reply from ntp0.esat.net
 04:09:14 syslog: System time is up to date
 04:24:29 syslog: TR69: Connect to Production ACS
 04:24:29 syslog: TR69: Connection to ACS Complete
 04:24:40 syslog: TR69: Close ACS Connection
 04:34:04 syslog: WAN IPV6 UP
 05:04:04 syslog: WAN IPV6 UP
 05:34:04 syslog: WAN IPV6 UP
 06:04:05 syslog: WAN IPV6 UP
 06:19:49 syslog: Send out NTP request to ntp0.esat.net
 06:19:50 syslog: Received NTP Sync Reply from ntp0.esat.net
 06:19:50 syslog: System time is up to date
 06:34:05 syslog: WAN IPV6 UP
 07:04:05 syslog: WAN IPV6 UP
 07:34:05 syslog: WAN IPV6 UP
 08:04:06 syslog: WAN IPV6 UP
 08:27:23 syslog: Send out NTP request to ntp0.esat.net
 08:27:23 syslog: Received NTP Sync Reply from ntp0.esat.net
 08:27:23 syslog: System time is up to date
 08:34:06 syslog: WAN IPV6 UP
 09:04:06 syslog: WAN IPV6 UP
 09:34:06 syslog: WAN IPV6 UP
 10:04:06 syslog: WAN IPV6 UP
 10:33:08 syslog: Send out NTP request to ntp0.esat.net
 10:33:08 syslog: Received NTP Sync Reply from ntp0.esat.net
 10:33:08 syslog: System time is up to date
 10:34:05 syslog: WAN IPV6 UP
 11:04:05 syslog: WAN IPV6 UP
 11:34:05 syslog: WAN IPV6 UP
 12:04:06 syslog: WAN IPV6 UP
 12:34:06 syslog: WAN IPV6 UP

 

I work remotely and I need a good connection, so this is highly annoying and is making me consider to change provider, so any help is welcome. Thank you

 

Regards, Marcos

 

Reply

All Replies

This message was authored by: Chrisee

Re: Intermitent loss

Posted by a Superuser, not a Sky employee. Find out more

@marmg the stas you posted shows that the  WAN connection has been connected for 110hours so you issue does not linked to your broadband connection as such. The system does renew iP leases regularly but that should be a background activity and not cause anything a user should notice.

 

Are you using a corporate VPN or similar? If so and the device is connected by WiFi interference could be the cause. Interference can have multiple sources and is one of the reasons why ethernet connections are recommended.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Avatar for marmg
Level 1 icon
Topic Author
This message was authored by: marmg

Re: Intermitent loss

Thank you for your answer.

 

In one of the laptops I have a corporate VPN, yes. But I notice the problems in other devices as well. All of them connected by Wifi, as the technician put the router in the hall. I asked him to put it in the living room but he refused. 

 

Is it possible to have a static IP to avoid problems?

Reply