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This discussion topic has been answered Discussion topic: Installing before sky engineer visit?

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This message was authored by: Emma9871

Installing before sky engineer visit?

Moving house but between cutting our broadband off in our current house to our new house their is a week before the sky engineer can come out to install. Will it still work if we just plug it in the same way in the new house on the switch over day before the engineer visit? 


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This message was authored by: icesteelman Answer

Re: Installing before sky engineer visit?

@Emma9871 

The previous owners broadband in your new property will be disabled when the previous owner leaves. It will be moved to their new property if they have one. The existing BT socket in your new property will not be live until the engineer re-connects your broadband account to that property.

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This message was authored by: GD1

Re: Installing before sky engineer visit?

Posted by a Superuser, not a Sky employee. Find out more

@Emma9871 wrote:

Moving house but between cutting our broadband off in our current house to our new house their is a week before the sky engineer can come out to install. Will it still work if we just plug it in the same way in the new house on the switch over day before the engineer visit? 


No, your broadband service does not foillow you around the network, which is why you need an enginer to switch the service over to your new address.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Emma9871

Re: Installing before sky engineer visit?

For reference there is an open reach socket in the house already 

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This message was authored by: Emma9871

Re: Installing before sky engineer visit?

The previous owners of the house had sky fibre before we moved in so I assumed plugging our current WiFi modem  into the same sockets would work? 

This message was authored by: icesteelman Answer

Re: Installing before sky engineer visit?

@Emma9871 

The previous owners broadband in your new property will be disabled when the previous owner leaves. It will be moved to their new property if they have one. The existing BT socket in your new property will not be live until the engineer re-connects your broadband account to that property.

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This message was authored by: TimmyBGood

Re: Installing before sky engineer visit?

Posted by a Superuser, not a Sky employee. Find out more

@Emma9871 wrote:

The previous owners of the house had sky fibre before we moved in so I assumed plugging our current WiFi modem  into the same sockets would work? 


Perhaps worth noting that even if for some reason the previous connection is still live, your using it would be legally problematic.

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